Question 1

What exactly does the service include?

Accepted Answer

We come to your yard on the same day each week, locate and remove every piece of dog waste, bag it up, and place it in your designated trash bin (unless you specifically request us to haul it away for a $15 fee). You get an on-my-way text before we arrive and a completion photo when we're done.

Question 2

Which areas do you serve?

Accepted Answer

Garland, Rockwall, Rowlett, Richardson, Allen, and Dallas plus surrounding neighborhoods.

Question 3

What day will you come to my yard?

Accepted Answer

Your service day is based on your location so we can keep routes tight and show up reliably. We'll confirm your specific day when you sign up — and it stays the same every week.

Question 4

Do I need to be home?

Accepted Answer

No. Most customers aren't. Share gate code during signup. Completion photo every visit.

Question 5

What happens when it rains?

Accepted Answer

Light rain we still come. Heavy storms we text you and reschedule within 24-48 hours. Never charged for a missed visit.

Question 6

Do you offer one-time cleanups?

Accepted Answer

Yes, priced based on yard size and buildup. Call 469-966-0007 for a custom quote.

Question 7

Where does the waste go?

Accepted Answer

We bag it up and place it in your designated trash bin. We do offer an option to haul it away entirely for a $15 fee if specifically requested.

Question 8

How much does it cost?

Accepted Answer

Weekly plans are $25/week for 1–2 dogs and $35/week for 3–4 dogs. Bi-weekly plans also available. Founding customers get their first week free.

Question 9

Is there a contract or commitment?

Accepted Answer

No contracts ever. Pause or cancel anytime. No fees.

Question 10

How does billing work?

Accepted Answer

Automatic billing through customer portal. Update payment, view invoices, pause or cancel anytime.

Question 11

What if I have more than one dog?

Accepted Answer

1–2 dogs are covered at the same $25/week rate. For households with 3–4 dogs, it's $35/week. No per-dog nickel-and-diming.

Question 12

Is the first week really free?

Accepted Answer

Yes for founding customers. No credit card tricks. See the work, see the photo, then decide.

Question 13

What if my dog is in the yard when you arrive?

Accepted Answer

Dogs need to be inside or separate area. If loose and unsafe, we text you. Never charged for missed visit.

Question 14

How do you handle my gate?

Accepted Answer

Gate code shared during signup. Always latched behind us, confirmed in completion photo.

Question 15

Can I pause service for vacation?

Accepted Answer

Yes. Pause through portal or text. Billing pauses too. No fees.

Question 16

Do you clean the front yard too, or just the back?

Accepted Answer

Wherever your dog goes — front, back, side yards, dog runs.

Question 17

Is dog waste really a health concern?

Accepted Answer

Yes. E. coli, salmonella, roundworms, hookworms.

Question 18

What's your satisfaction guarantee?

Accepted Answer

Tell us within 48 hours, we re-clean free.

Question 19

Are you licensed and insured?

Accepted Answer

Yes. DBA of Ellis Marketing of Texas LLC. Full general liability insurance.

Question 20

Will I get the same person every time?

Accepted Answer

Yes. Same trusted tech learns your yard, gates, dogs. No rotating crews.

Question 21

How do I know you actually showed up?

Accepted Answer

On-my-way text + completion photo every visit.

Question 22

How do I refer a friend?

Accepted Answer

Both parties get a reward.

Frequently Asked Questions

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